🚫 Issue 1: No Products Are Appearing
Possible Causes:
The filter value does not exactly match the product data
The condition type is incorrect
The product does not meet the filter requirement
How to Fix It:
Double-check spelling (including spaces and capitalization).
Confirm the product actually contains the tag/vendor/type you entered.
Review whether the condition should be:
Is instead of Contains
Greater than instead of Less than
Run sorting again and refresh the collection preview.
🔤 Issue 2: Spelling or Case Mismatch
Filters depend on accurate product data.
Example:
Filter: Vendor is "Vendor A"
Actual vendor: "vendoor a"
Even small differences can prevent matching.
How to Fix It:
Copy and paste the exact value from the product details in Shopify.
Standardize naming conventions across products.
🏷 Issue 3: Tag Does Not Exist on Product
If using a tag-based filter and the tag is missing, the product will not be sorted.
How to Fix It:
Go to Shopify Admin > Products.
Open the product.
Confirm the tag is added correctly.
Save changes and re-run sorting.
🔄 Issue 4: Changes Not Reflecting Immediately
Large catalogs may take a short time to process updates.
How to Fix It:
Wait a few minutes and refresh the page.
📌 Issue 5: Expecting Multiple Conditions
SmartProductSorter supports only one filter condition per query.
How to Fix It:
Create separate collections for different filtering needs.
🧪 Quick Troubleshooting Checklist
Before contacting support, confirm:
✔ Filter value matches product data exactly
✔ Correct condition type is selected
✔ Product has the correct tag/vendor/type
✔ Product is available to the Online Store
Most filtering issues are caused by small mismatches in product data or configuration. Reviewing the filter and product details usually resolves the problem immediately.
If the issue persists, contact support with:
Collection name
Product name
Screenshot of the filter configuration
We’ll be happy to help!